HOW CAN WE HELP YOU?

I have a query with my order?
If you have a problem or a query with your order, head to the "Contact Us" part of the website where you can email 

maisy@messagemuffins.com or telephone 01308 898619 and we will respond to your questions as promptly as we can.

 

Can I make a payment with a credit or debit card?
Yes, you can.  Use your credit card or bank account at the payment process.

 

Is my payment secure?
We use Secure Trading and PayPal as our secure payment processors. They are the largest and most secure payment servers online today. They are safe, simple and smart!

Can I make a payment through PayPal?
Yes, just log into your PayPal account at the payment process.

Do I have to have a PayPal account?
We use PayPal as one of our our payment servers but you DO NOT have to open a payment account to pay for an order.  You can pay by any of the credit/debit cards listed at the payment process.

I'm having some problems at the payment process!
If you experience any problems at the payment process, just let us know, and we will do our best to help you.
 

 

Do you post to Europe?

Yes, we are more than happy to send our edible gifts to Europe, all we ask is that you pay the additional postage costs.  Please bear in mind that some of our products have a short shelf life, so get in touch if you are not sure what to order.  Either email maisy@messagemuffins.com or call us on 01308 898619 so we can help you with your request.

 

Can I send to a BFPO Address?

Yes, we are more than happy to send to BFPO addresses, just order as you would normally, but please bear in mind that some of our products have a short shelf life, so please get in touch if you are not sure what to order.

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Will the recipient be able to see how much i paid for my gift?

No, we never send invoices with any of our edible gifts. Just your personal message on a greeting card.