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TERMS & CONDITIONS

The Message Muffins edible greeting service is operated by Maisy Atrill.

Message Muffins
The Old Dairy
Manor Farm
Burton Bradstock
Dorset
DT6 4PX

The terms and conditions detailed on this website do not affect your statutory rights according to the United Kingdom law.

 

Contact Details:

We value our commitment and service to you. For more information, suggestions, comments and queries please contact us. You can either email, telephone or write to the following address:

 

Tel: 01308 341500 

Email: maisy@messagemuffins.com 

 

Privacy Policy: 

1.    As a customer, you are very important to us. We are committed to your privacy.

2.    Message Muffins will only use the information that we collect from you lawfully in accordance with the Data Protection Act 1998.

3.    You can be assured that any and all information collected on this site will be held securely and kept strictly confidential. We  will not sell or disclose to any third party organisation. The information you provide us is purely used to process your order and to provide the best possible service, delivery of goods and to contact you if required to fulfill our obligation to you. We will use this information only for our own market research and statistical analysis purposes only. With your consent, Message Muffins will contact you from time to time via our newsletter informing you about new products, promotions and special offers.

4.    For a small fee, we can provide you with details of the information we hold about you. If you have any queries, please do not hesitate to contact us.

 

Changes to Policy:

We take great care to ensure our privacy policy is updated as and when necessary. We will continue to review this frequently to obtain the best service we can provide to our customers. Please check our terms and conditions regularly.

 

Products:

1.    All of our products and gift packagings are subject to availability. We have the right to change or substitute without prior notice. Please appreciate most of our orders are time critical, and we may not have enough time to contact you.

2.    We will replace any item not available for an equal or higher value of your order.

3.    We will make every attempt to inform you of any changes or substitutions that are necessary.

4.    All muffins, cookies and sweets are produced on premises where nuts are used and may contain nut traces.

5.    All our muffins are suitable for vegetarians. 

 

Payment Online:

All payments will be processed by Secure Trading &  PAYPAL. The debit and credit card details accepted by us are detailed through a trusted website. Message Muffins has no access to any credit or debit card details. We will debit the whole price of the goods from your preferred payment card at the time of the order. We have the right to terminate our agreement with you if you refused payment. In order for the payment process to run smoothly, the address details are required of the credit/debit card holder. This will then be used to validate the order.

Incorrect details given will result in delaying the process of your order. In an unlikely event that your payment card is used fraudulently to pay for an order with Message Muffins, you the customer are entitled in accordance with the 'Consumer Protection Distance Selling Regulation (2000)' to have all sums returned to you by the card issuer. Payments by corporate account; invoices are issued to companies that have opened an account with us at the end of each calendar month, payment required by either bacs, online payment or by telephone. Invoices need to be paid within 28 days of receipt.

 

Order Acknowledgment:

All orders will be acknowledged by email or in writing to confirm order details.

 

Personal Messages:

1.    We respect that all personal messages are private. We do not disclose to any third parties or keep a record of messages sent to us.

2.    We do, however, reserve the right to reject and withdraw any message we may consider might offend, be racist, abusive, indecent, obscene, menacing or in breach of confidence to the recipient.

3.    Your message will be copied as you type it directly onto the greeting card of your choice.

Complaints

Here at Message Muffins we value our service and your complete satisfaction is very important to us.  If you have any complaints regarding your order, please do not hesitate to contact us, and we will be very happy to help you.

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